Our matcha is cultivated in Uji, Kyoto Prefecture, Japan - one of the most renowned tea-growing regions in the world. The area's unique climate, soil conditions, and centuries-old cultivation techniques contribute to the exceptional quality of our matcha.

For the freshest matcha experience, we recommend purchasing within 3 months of the harvest date. However, our matcha maintains its quality for up to one year from the production date when properly stored. We regularly update our stock to ensure you receive the freshest possible product.

To maintain optimal freshness:

・Store in an airtight container
・Keep in a cool, dark place
・Avoid exposure to heat, light, and moisture
・Refrigerate after opening (bring to room temperature before use)
・Use within 3 months of opening
・Keep away from strong odors

Sorry, Once an order has been dispatched, we are unable to modify the delivery address.
Please verify your shipping address carefully at checkout.

We can only deliver to one address per order. If you need items sent to multiple addresses, please submit separate orders for each destination.

Yes, we do. Our seller name on Amazon is

No, we use our designated shipping partners to ensure reliable delivery service.

We accept PayPal and all major credit cards as payment methods. All payments are processed through our secure payment system, and your personal information is strictly protected.
While prepaid gift cards and prepaid debit cards are accepted, transactions may not be approved due to card expiration or insufficient balance. Therefore, even prepaid cash cards or gift cards with Visa logos are not guaranteed to be approved. If these are your only payment options, please verify your prepaid balance before proceeding with registration.

Our prices are displayed in US dollars. As exchange rates fluctuate daily, we cannot provide specific prices in other currencies. For reference, you can check current exchange rates here:
https://www.xe.com/currencyconverter/

Please read our Refund Policy to learn more.

To resolve payment issues, please:Verify your card details:
・Security code accuracy
・Correct billing address
・Card expiration date

BankAuthorization:
・Contact your card issuer if payment is declined
・They can provide specific details about any issues
・Verify any security measures or restrictions

For further assistance:
Email: info@artemjp.com
Our team is ready to help with your payment concerns.

Select "Cancelled" from the subscription menu

Scroll down to the bottom of the page and click on the "Restart" button

In the subscription section, scroll down and click on the "Change plan" button.

When the following screen appears, click on the area marked with the red box

When you click, multiple subscription plans will be displayed as shown below, so select the plan you wish to change.

Click "Edit" in the bottom right corner

You will be charged as soon as your order checkout is complete.
Future payments will be charged on the same day and time each month (or every 3, 6, or 12 months depending on your plan). Please note that we use JST (Japan Standard Time). Therefore, renewal dates may appear one day earlier or later depending on your time zone.
For example, if you initialize your subscription by ordering on January 2nd, you will be charged on the 2nd of each month thereafter.
If you sign up on the last day of a month, please see below for a different renewal date policy.

If you signed up on the 30th or 31st of the month, your next renewal date may be moved forward to the 29th/30th of the next month.

Please update your account information using the following web page.
https://shopify.com/62154145843/account/profile

Please reset your password by clicking "Forgot your password?" on the following https://matchastyle.com/account/login?return_url=%2Faccount

You can check your order history on the following https://shopify.com/62154145843/account/orders?region_country=JP